Multiple times a week, I get questions about the NuCore flooring we put down throughout the living room, dining room and kitchen in our house. Apparently, it’s become a very popular option in flooring. NuCore is an engineered floor, that looks like hardwood, but is actually a tough top layer of luxury vinyl adhered to a stable, rigid, and waterproof core.
I don’t always get to answer those questions in a timely manner, so in an effort to be able to answer people’s questions more efficiently and to also give an update as to how well it has held up after a year, I decided writing a post about it was the best way to go.
Just so we’re clear, this post is in no way sponsored by Floor and Decor, which sells NuCore Flooring. They did provide me with the flooring last year in exchange for two product review posts, but this post was not part of that deal.
I figured the best way to go about this was in Q & A format, so I’ve gathered all the questions I get about NuCore and answered them below. Let’s get down to it, shall we?
This post contains affiliate links for your shopping convenience. Click here to read my full disclosure policy.
NuCore Waterproof Flooring: How It’s Holding Up After a Year
Q: How do you install it?
A: I actually wrote a post about just that, which you can find it here. You can also watch the short video below as well, the post will go into more detail.
In a nutshell, it’s pretty easy to install.
Q: About how long did install take?
A: Of course this is going to depend on the size of the room you are installing it in, but once you get the hang of installing it, it goes pretty fast. My husband worked on ours after work for about two hours a day. On average, he was probably able to complete one good sized room done in 2-3 days time, so that’s about 4-6 actual work hours.
Q: How do you install it on stairs?
A: You can install a few planks on the stairs and then fit the edges with the coordinating stair noses that are offered. What we opted to do though, was replace our old stair treads with actual hardwood treads. We used the stair noses on the edges of where the top floor dropped off to the stairs.
The photo above shows NuCore on our landing and then a stair nose at the edge.
Q: Can you install this on top of existing tile?
A: Yes. That being said, you would want to make sure the tile was level and in good condition.
Q: How thin is it?
Q: What do I do if the transition from NuCore to another flooring in my home is of varying heights?
A: You should be able to use a coordinating reducer to make the transition smoother.
Q: How does this stuff stay in place without gluing it down?
A: NuCore is a floating tongue and groove installation. The more you snap together, the heavier it becomes, which helps to keep it in place. We also put quarter round trim around the baseboard and edges of the NuCore once it was installed to give it a finished look. This of course also helps to keep it in place.
Q: Do your floors need to be even for the install to be easy?
A: I don’t think they would have to be perfectly level, but you would want them pretty level. If the levelness varies by room, you could always use transitions and reducers in those areas.
Q: Did you lay down any kind of barrier or just install it directly on the floor?
A: No, we didn’t lay down a barrier underneath, just installed it straight on top of the floor. The flooring has cork on it which also helps as a sound barrier.
Q: Can you lay down a barrier underneath NuCore?
A: The flooring specifically says you don’t have to put any sort of underlayment or barrier under the flooring, however if you prefer to do so anyways, I would suggest asking the folks at Floor & Decor who sell NuCore.
Q: Is the flooring renter-friendly or would it ruin the floor underneath?
A: It shouldn’t ruin the floor underneath, as you aren’t having to put down a barrier underneath it or nail it down.
Q: My concern is that the cork backing might show imperfections in the sub floor over time. Do you have any places in your sub floor that is showing up after a year of being installed?
A: I haven’t noticed any places like that. There is one place where there had been two different subfloors and they didn’t meet up quite right. I can tell where that spot is when I walk on it, but not when I look at it.
Q: How can floors with joints be waterproof?
A: I am by no means an expert on answering this question. I’m not the creator of this product, an engineer or a scientist who could tell you the specifics on how that works. In my personal opinion, I would assume since this flooring has tongue and groove joints, that keeps water from seeping through. Of course, you do have to make sure that your joints are tight when you install it. That being said, the core of the flooring is also waterproof as I noted above.
Q: So is it really waterproof?
A: Yes, at least with the water issues we have had. Shortly after moving in, we had a major dishwasher leak. The drain was clogged up and the water came out all in our floor. The end edge of the NuCore flooring buts up to the dishwasher of course and we never had an issue with the floor buckling, deteriorating or anything else because of the water. Now of course, we didn’t let the water sit there for hours to just see what happened, but all in all, no issues. Our dog also had a few accidents on the NuCore and the flooring didn’t seem to absorb any of the urine at all.
Just as a little extra information, this is what one reader left as a comment on one of my previous posts about NuCore: “It’s the material that the flooring is made of that makes it water proof. I put a sample of NuCore halfway in a bucket of water overnight along with other flooring samples and the NuCore was the only one that came out undamaged.”
Q: Any thoughts on if it feels like vinyl? It looks really nice, but walking on it in shoes, socks, bare feet, does it feel cheap or “plasticky”?
A: Personally, I don’t think it feels cheap or plasticky. I always associate a vinyl floor with a slick feel and a shiny look and I don’t think that NuCore has either one of these.
Q: Does the flooring have any physical texture?
A: Yes, there is some texture to the flooring. It’s not too deep that it would catch and hold dirt and dust, but it does give it a little more character.
Q: Does it scratch easily?
A: It doesn’t scratch easily, but our flooring has gotten some scratches. You have to hunt for them though. The scratches aren’t white, but brown in color, so they blend in with the floor.
The scratches on our flooring was from our boxer dog. As she got older, she lost control of her back legs and they would often fall out from her under her, which caused some scratching on the floor and then caused her to try and get a better grip on the floor to get back up.
You can hardly see any of the scratches on the floor in our living room, dining room, or hallway. The only place you can really see them well are right in front of really well-lit places. The photo above was taken in front of our all glass sliding door. The scratches aren’t very noticeable or deep, you have to look for them. I noted some of the ones above with the arrows.
Q: Has it dented easily? Have you noticed denting or divots where chairs or furniture have been sitting on it?
A: No, we haven’t had any dents at all.
Q: Have you had any problems with it splitting at the seams?
A: We have one place where a seam popped. I think it is mainly due to the fact that we put a very large and heavy piece of furniture right beside that seam though. And when I say a large and heavy piece of furniture, I’m talking about a piece of furniture that my husband refers to as “the steel box.” It’s super heavy.
Q: Does it muffle sound well?
A: This is something I haven’t really paid that much attention to, so I might not be the best person to answer it. That being said, if I haven’t noticed it, maybe it means it does muffle sound pretty well. I think that the cork backing helps to absorb some of the sound. We live in a split-level house and the NuCore is installed primarily on the upper level. With the exception of spending some time in our den on the lower level, I’m not down there very much to determine if it does or does not muffle the noise significantly.
Q: Does it make a click-clack noise when the dogs walk across the floor?
A: Yes, the dogs paws and toenails do make that sound as they walk across the floor.
Q: Will it break under pressure of heavy furniture?
A: We haven’t had any pieces break, but we did have that one seam pop up as noted above.
Q: What do you clean NuCore with?
A: At first, I was using Mop n’ Glo, but then someone commented on one of my NuCore posts saying that Floor and Decor suggested not using that to clean it with as it could yellow it. So, I switched to just Swiffer Wet Pads. I usually go over it first with my Shark vacuum using the hardwood floor attachment (which is awesome), then the Swiffer Wet Pad.
Q: Is it ok to get your house sprayed for bugs with the NuCore? Will the flooring be ok being exposed to the spray?
A: I’ve had our house sprayed once every three months for pests since we’ve moved in and there has never been an issue with the spray damaging the flooring.
Q: Where do you buy NuCore and how much does it cost?
A: You can purchase NuCore at Floor & Decor and it costs about $2.40 – $3.00 a square foot.
Our overall thoughts:
We are really pleased with our flooring. I’ll be the first to say that we give our floors a beating. There’s me, Grunt Labor, the Circus, and a dog. We live in our house, we don’t tiptoe around it and this stuff has held up. We have dropped tools on the floor, drug things across it, and with the exception of those scratches from the dog, it’s held up. We have two more places in our house that we still need to update the flooring in and we’re considering NuCore for those places as well. Grunt Labor is really pushing for it because of how easy it is to install. The only other type of flooring we might put in those places would be tile. Either way, both places see a lot of foot traffic and potential water – one is the laundry room, the other a long hallway between our garage and den and both are in the lower level of our house, which is partially underground, since our house is a split-level.
Read more NuCore Flooring Reviews in the comments.
If you’ve installed NuCore before, please add your thoughts on it in the comments as well.
More posts about NuCore:
How to Install NuCore Flooring – this was a DIY project for us and this is how we we did it.
Why We Opted for NuCore Flooring – why we went for this flooring over others.
Want to be able to quickly refer back to this post? Pin the image below.
We looked at the Nuucore, but the problem we found was that it was such a new product that we could not get any installers to guarantee their installation. And the installers came off the Floor and Decor list of installers. So, if you won’t be doing your own installation, that might be something to consider. Otherwise, we thought it was a beautiful floor.
Really, Cindy? That’s interesting. I guess I didn’t realize that since we installed it ourselves. Thanks for letting us know!
Cindy, I would recommend asking one of the associates. Just by asking our sales guy actually did installs on the side and he knew so much about the product. 🙂
My contractor loves it. It goes together unbelievably tight and easy. I have yet to find any gaps in it and it is in the whole house.
Regina Eckhardt says
My flooring was installed 2 years ago in 2 bathrooms.
I love it so much we are replacing the carpet in our basement. It is warm, beautiful ,and easy to care for.
Doc Weston says
I would assume that the flooring itself is guaranteed (lifetime residential) against manufacturing defects. If the installer won’t guarantee his work with nucore, I would also assume they won’t guarantee any other work regardless of the flooring mfg? Perhaps since it to s new and revolutionary (waterproof) they don’t want to have to redo the job for free with another product should Nucore only honor materials in their guarantee, and not labor. Perhaps they do? Installers that do not have enough confidence to guarantee their work should not be on the list imho
LISA L LADUE says
they do have a lifetime product guarantee but after ours started to separate and gap after less than a year they are refusing to honor their warranty and citing “installation error”. Our floor was installed per the instructions (it would actually be hard to mess up) by a contractor. So disappointed.
The seams do not hold together tight in several spots on the. floor and did assume the manufacturer would blame the installation. Heavy furniture like a frig treadmill could cause separation. Looking for a way to correct this like a grout or nailing. Since it is a tongue & groove can’t really pull up any of the planks. Probably go with tile the next time especially in the kitchen.
In terms of installation floor and decor has a service called installation made easy that vets contractors that are licensed and insured so if they install the product and because of how they installed it something goes wrong it is on that contractor to go back and fix it as oppose to it being on the customer. The contractor takes the hit and not you.
I hate this floor. Ours is nothing but scratches and it just my husband and I. We put great floor glides on the chairs and table, but it is all scratched up. The seams aren’t holding, and yes, can’t reach our installer (Floor & Decor recommended). I would never do this again!
Similar experience — bought the plank with grout line. Cracked or broke during installation. Blaemed on installer.
How much does installation cost per sq ft?
Marty Oravetz says
We also used NuCore in our remodel and I love it. It’s in our kitchen, bathrooms, laundry room, office and family room. This stuff is fabulous.
It is, Marty! We love it too!
We are considering installing the NuCore in red mahogany in a home in Hawaii. Do you think this color and glossy finish makes it more prone to show scratches and dents? Also, do you have any insight to share regarding how it holds up to temps above 80 (maybe 90 degrees with humidity & no AC? We will be renting it out part of the time, so want something durable.
Dale (a.k.a.Jenna's Dad) says
For Your Readers/Followers: As a frequent visitor I can attest these are high quality floors and I would consider these in lieu of hardwood floors for maintenance, looks, & durability. To me they look as good as the day you installed them. To answer the direct question regarding underlayment requirements: With the built-in cork underlayment it should help keep your floors warmer in the Winter & cooler in the Summer. Having been raised in a house Jenna is currently remodeling (my parents) I remember how warm their cork flooring was in the Winter. However, the only drawback to the cork flooring installed in the 1950s/60s, it was easy to chip and it required coats of polish about every six months. So I figure if Jenna’s current floors can withstand Circus being chased around by her Granddaddy, they have to be good.
cork is underneath???
Yes. There is a cork backing on the underside of the flooring.
What can I use to make it shine ? It’s very dull looking but I love the floor
That’s what I want to know. It’s really hard to put this in new construction when it is so dull.
Stephanie Sheridan says
Great answers to questions Jenna. I really like the old barn look of the floor. Will look into it myself if or when we decide to change floor.
Summer over old house done?
hahaha!! I wish, Stephanie! So close though!
We have decided to pull up all the carpet and have flooring installed, I am saving this post so my husband can read it and look at your floors.
Your floors have the look I want and as far as the scratches go any kind of wood flooring you would put down are going to scratch, laminated wood floors show scratches really bad, real hardwood floors a bad scratch can be fixed, but the scratches in your floor just add character to the floor, from the pictures the flooring you chose has a primitive look and that is what I love.
Great post Jenna you really answered a lot of questions.
I’m so glad it was helpful, Patty!
Some of the vinyl plank I’ve seen repeat so often and have distinct knots or patterns that you see over and over. Even in the product photo on the website for your flooring there is a repetition that bothers me. Do you notice this once installed? Does dirt show horribly on the color you chose? I love it but we have been warned of dark floors that they show dirt.
I don’t notice that repetition, Emily, but I’ve also never really studied it for that. Dirt does not show badly.
Jenna, one question…..when you walk on it, does it make that “sticky” noise? You know what I mean? Like laminate does……I’m guessing it moves up and down or something and so when you step on it, it sounds like it’s sticking to the underlayment then letting go, so you sound like you coated your feet with rubber cement or something. That’s always annoyed me!
I totally know what you’re talking about, Brigitte! haha! No, this doesn’t make that sticky noise. I think the cork backing might help to eliminate that.
Awesome! I was telling hubby about this flooring when you posted about it the first time. We have a dog who has the occasional accident, too, so I think this will be perfect for us. I like the texture of it, too, like it was hand scraped. I never got in to those “too smooth” hardwood floors, they look so fake to me. I’m all, “wood doesn’t look like that!” LOL….it totally does of course, if you sand it smooth, but…….not the point! I like wood that looks like it came off the side of a barn. Ha!
KATE DAVIS says
I have NuCore flooring! Living room, kitchen an hall. Mine is a lighter color. Its beautiful.
Really makes the whole room seem larger. I believe it is the best way to go if you have
Children an dogs!
Kate, would you mind posting a pic of your lighter colored NuCore flooring in your home? Since the product is so new, there are very few pics online of actual installed product. Hubby & I are having a hard time deciding on a whole-house (1st floor) NuCore. Thanks to Jenna for a VERY helpful post & video!
Linda Gentile says
If you tell me where to send pics i can forward some that are freshly laid NU-Core over tile floors. We are installing it throughout the entire house right now.
I am thinking about laying over our existing tile in our foyer, hall, bath kitchen and laundry room. Can you send pics of yours so I can see how it looks? Is the height difference weird now? Thanks!!
Heather Galvin says
Hi could you send photos of lighter floor ? I’m considering lighter floors but am worried about if the seams are more apparent?
I’d like to see photos of your floor..thank yo.
You show me your floor, and I’ll show you mine.
Can you share your experience with nucore now that a year has passed, how is it holding? Especially your area over tile laid? ? I am planning to do the same.
Hello! We are doing a complete and unexpected, unplanned, remodel of the main floor of our home. We have chosen NuCore Ombre Gray hand scraped plank. We plan to use it in our kitchen, living area and laundry. We had a “leak” under our kitchen sink while no one was home and it destroyed our hardwoods and old vinyl flooring that was in the kitchen and laundry, as well as our kitchen cabinets, all the way to the sub-floors. I was really excited to find this page and read the opinions of a real person that lives in a home with NuCore. We have 5 kids and 2 large/medium dogs, one dog was constantly causing claw marks on the hardwoods while trying to get balls that had rolled under our couch. There are always spills, water being brought in on wet bodies from our pool, etc. I am hopeful and optimistic that we will be happy with this flooring. Also, we had no issues having our contractor agree to put down this flooring, in fact he recommended high quality vinyl plank over our other possible choice, which was stranded bamboo. Because of our life-style, dogs, kids, etc. Thanks for taking the time to make these postings!
Gissele Tovar says
We too are looking into the same color tone. If you can, please post pictures. How did it turn out?
Can you please give an update on how the floor and color has worked for you? Any pictures you could share?
Can you please give an update on how the floors are holding up and if you can please post pic. We are considering the same color for Nucore Flooring
Veronica, now that nearly four years have passed since you installed the NuCore, how has it stood up to your five kids and two large dogs!?! I’m so hoping you get notified of my question. Getting real-life experience with a product is so helpful, especially after several years!
We installed the NuCore cocoa oak about a month ago and have many scratches. We are very disappointed with the floor. We were so excited to get such a ‘durable’ floor. They are waterproof, but I can’t get past all the scratches. If you’re looking for something that will last a long time and not look worn, pick something different!
Ugh, what a pain, Christina. I don’t think they should have scratched that easily. If I were you, I would take to Floor and Decor and see if they could make that right in some way. It sounds like you may have gotten some defective boxes.
that sucks Christina, may I ask what caused the scratching? We have two small dogs and a large one and wondered if that was the issue. Thanks! Rick 863-412-9692
I’d like to see photos of your floor..thank yo.
Did you use T Moulding between doorways? We are having NuCore installed and our pro is recommending T Moulding, but I would prefer not to break up the rooms. Floor and Decor’s website says they aren’t necessary, Google isn’t very helpful with all things luxury vinyl just yet, so I was just wondering if you used them or not and if not, have you had any problems?
We only used those if there was an unevenness between the rooms that those doorways were between.
Had anyone used this flooring g with electric heat mats under it?
Directions on the box do not recommend it.
We installed NuCore flooring throughout most of our 3400 sqr ft home that was completed about a year ago (the only rooms that don’t have the NuCore are the bathrooms and laundry/mud room, which have tile). That means all 4 bedrooms, dining room, bonus room, office, kitchen, and great room all have NuCore; all together I think we purchased about 3000 sqr ft worth. We’ve been very happy with it! We purchased the “Smoked Chestnut” finish, which unfortunately doesn’t seem to be offered anymore. We considered true hardwood, engineered, laminate, and LVP. In the end, LVP fit the bill as it seemed the most durable (based on our unscientific tests of taking a key to the samples we bought) and is waterproof, a big deal for us given it was going in the kitchen, plus we have small children. It has held up very well. Personally I like the feel of it on my bare feet. It also doesn’t seem loud at all, footsteps upstairs are fairly muffled, though I imagine the underlayment may have a bigger impact on sound than the flooring itself. Our installer insisted on doing at least a couple T mouldings to break up the floor even though they weren’t technically necessary, but he installed them in low traffic areas and they don’t bother us. The transitions to tile also work fine. LVP has come a long way, and I think we’ll see more of it in new homes as time goes on.
Hi Danny, what underlayment did you use for your upstairs? I thought with the cork backing, the flooring went directly onto the floor.
Johnnetta Smith says
What color/tone is your flooring? I plan on doing installing the flooring throughout my home, kitchen, living room, hallways, stairs and bathrooms (basically all the common areas). I have four kids and a little Shih Tzu. Would you recommend I take up the carpeting, and faux tile in the kitchen before laying this down?
Our color is the Cocoa Oak. Carpeting would definitely need to come up, the faux tile might be able to stay depending on how thick it is.
We literally just bought a few samples of this (a different color) for our house, and after reading your articles and reviews, I think we are sold on the Nucor product. We are also planning to save money with a self install.
Thanks for providing such detailed information!
Happy to help, Jamey!
Erica B says
Hi I just purchased Nucore for my commercial space that’s practically 700 sq ft. A friend and I are going to install today. I’ve been told by a couple of industry guys that most rooms aren’t perfectly dimensional so I may have issues lining up the planks so that they don’t end up diagonal. Wondering if you or anyone has had this issue? Also wondering how long the install will take?? I was anticipating a couple of hours, not a couple of days
If you have an issue with a room not being square, then I would suggest snapping a level chalk line along one edge of a room. Put some wood pieces in place against the wall that are level / evened up with the chalk line, then start installing your flooring from there.
Bob Russell says
Do you have more details about how you did the stair nose piece? I am in the process of doing the entire upstairs of our home and the instructions for the piece of moulding are not very detailed. What were you going over? Did you need to cut the existing nose edge off? Is the piece stable as it seems pretty small?
Hi Bob! We did stair noses at the edge of the landings on our stairs. They went on top of plywood in one space and tile in another. Yes, you would have to cut the existing nose edge off.
Bob Russell says
I finally received the stair nose piece I ordered and now understand how it works. I was getting worried as they didn’t have any instructions online. Looks straightforward at this point. The profile of the piece shown the floor and decor site is not very accurate and had me worried.
Oh good, Bob! Sorry it took me so long to respond to your comment – I took some time off during the holidays. I thought I had remembered pretty good instructions with the stair nose piece, but thought maybe I was wrong since you said that. Hope you love your new flooring!
Hi Jenna. I understand you ended up putting hardwood on your stairs. When you said you used stair nosing on each tread, did you use the stair nose from Nucore? Wondering why you didn’t use the coordinating stair nose that went with your hardwood? Wouldn’t that match better? I also wanted to know how you decided on what type of hardwood (color, style) to put on your stairs so it looked good with the flooring where you used Nucore LVP? Did you try to match the colors of the stairs and the floors? I’m in the same dilemma and I’m afraid if I try to match the two (and I know they will not perfectly match), it might look odd. Do you think going with a hardwood color and style that complements the LVP instead (so, different shade and size perhaps) would look better and make it look like I was being intentional with my design?
Hi Trish. We put hardwood stair treads on our stairs. We didn’t use a nose on them, they came already “nosed” so to speak. I bought our hardwood stair treads unfinished so I bought a few different pots of stains and tested them out on the underside of the treads to see which would match up best with the NuCore.
We have a couple of places where the planks have popped up even though they were tight when installed. Is there any way to fix without redoing?
You might be able to put a finish nail through the planks in that spot with a nail gun. You’ll of course have a small hole, but you might be able to fill it with wood putty and use a stain pen to blend the putty color into the flooring.
Go online – you tube how to replace vinyl plank flooring
It’s no that hard to do
I appreciate the detailed postings about this flooring. I’ve been struggling to find a cost effective replacement for original oak flooring. We had damage in one room and it’s impossible to match the existing flooring, and a product that is waterproof sounds like a good replacement.
However, there are awesome reviews of this product if you purchased over a year ago, but it seems people who purchased recently have tons of scratches and other problems. I doubt if you still have any of the original packaging, but I’m wondering if there is something that would differentiate the ‘old’ versus ‘new’ products. Maybe a different sku, or a different product description etc. It’s cost effective but not if it’s going to immediately scratch.
Hi Emma, unfortunately I don’t have the original packaging. The difference in age could totally be an issue. It might also be that there is a difference in performance based on the chosen colors of the flooring.
Ronna Allen says
You said your dog peed on the floor. What did you do for the odor? You said it wiped up fine but I usually spray vinegar to get rid of the odor. Would this hurt this flooring?
I don’t think it would hurt the flooring. Since the flooring is waterproof though, it doesn’t absorb any of the liquid, therefore none of the odor either, that’s been my experience at least.
Sandra Pierce says
Just had a lady come to measure for installing tile in downstairs. She suggested Nucore. My question is… my kitchen has two layers of vinyl (all the rest is carpet)…does the kitchen vinyl layers need to be removed or can the Nucor be placed on top and use those transition pieces?
Nucore should be able to be placed over the vinyl layers. You’ll just need to use those transition pieces probably between the kitchen and other rooms.
So much of the engineered flooring out of China is a concern due to formaldehyde used in fabrication. Has anyone had headaches, sickness, or other symptoms that might indicate formaldehyde release?
We just installed floor and decor’s Vinalux luxury vinyl plank floors and I’m considered about a similar issue. No headaches or sickness, but the smell is terrible. Did anyone else notice off gassing with their vinyl from Floor and Decor? If so, how long did it go on. We’ve had ours in my son’s room for a week now and it smells so bad I think I may need to move him out of his room for a few weeks/months (easier said than done with a 2.5 year old who is still excited about his new “big kid room”).
Alicia Roberson says
Just put this in our bedroom and can’t stand the smell. Does it eventually go away?
Josie Salazar says
I am wondering what you use to clean the Nucore floors. I am thinking of putting it in my home. My daughter has had Nucore placed throughout her house due to Hurricane Harvey flooding.
I use Swiffer Wet pads to clean them.
So how are the floors still holding up? I’m about to redo a basement flat and this is the stuff I’m looking at.
So far, so good. Nothing has really changed since the publishing of this post.
John Tomlin says
Thank you! Cheers
I’m also wondering about where NuCore is manufactured. Per Rand’s question “So much of the engineered flooring out of China is a concern due to formaldehyde used in fabrication. Has anyone had headaches, sickness, or other symptoms that might indicate formaldehyde release?” His question was completely averted and not answered. We are thinking of having NuCore installed but still have questions that do not seem to get answered. Where is it manufactured, is it China? What government certifications does NuCore flooring have? There are comments over the internet regarding VOC – volatile organic compound – evaporates at room temp and releases dangerous emissions, again this is what Rand was requesting information on. It is troubling when there are such outstanding reviews but these simple and valid questions can’t be answered or addressed.
Hi Renee. I’m not sure where it is manufactured and I know longer have a box of it to see if there is any information about this on it. This would be a question for Floor & Decor. To answer your question about headaches, sickness, etc., no, no one in my family has experienced any of those things on a regular basis that would indicate formaldehyde disease.
Carla Weinberg says
The lack of manufacturer information about NuCore is very troubling to me. I spent over an hour getting the run-around from various local store employees. Finally was told that the only place I can get information on NuCore warranty or a Use and Care manual is by calling Floor & Decor Customer Care 877-675-0002. I spoke to a Reneé at that number. She would not give me her last name or employee ID number. Said she is just known as Reneé in Customer Care. She said no one knows where NuCore is manufactured. I asked who would know. She said no one. I pointed out the absurdity of that. She replied that NuCore is a private label company sold exclusively by Floor & Decor and that information about where it is manufactured and what it contains is proprietary information and not available to the public. She is going to email me the Spec sheet and warranty information. I doubt they will contain any of the information I am looking for.
We just purchased this; have not installed yet. Has been open on our LR for a week. No odor. Made in China, right on the box.
Made in China. … Right on the box. Also just discovered something on the label… “floor score”. The symbol is on the label at the end of the box. I googled it and it is a company who verifies that the product meets safety regs. Chech it out. I would take a picture of the label if I could figure out how to post it here We just bought a week ago; open sitting in our LR … No odor.
Made in China. Also has “floor score” symbol on the label. Google floor score. Certifies safety on flooring
I am wondering if anyone has used NuCore directly on basement cement floor. I have had someone tell me that the vinyl and cork can delaminate with the moisture from the cement floor. The basement is dry but there is always a little moisture from cement.
Claudette, I just recently had NuCore installed in my (soon to be) new craft room. We don’t have a basement, so the flooring was installed directly over the concrete foundation. The contractor did put a moisture barrier down first.. It looked to me like the material they make black plastic trash bags out of. He said it would void the warranty if they didn’t do that. I don’t know for sure if that’s the case, but I feel better about having it there.
I have a question about MOISTURE barrier, I’ve been told 2 different things. 1) Its not needed, that it protects from the concrete up and if there’s a plumbing leak the vinyl will need to be replaced anyway and the moisture barrier wont do any good. That the waterproof is for the vinyl itself.
2) Yes I need it because the backing is cork and it is not water proof so if there is a leak it will be protected.
I’m so confused, 4 people at Floor and Decore said no but the installer say Absolutely yes I need it.
Can you please advise?
Thank you kindly.
We didn’t put any sort of moisture barrier down with ours.
We did have a leak on ours a little while after it was installed and none of it had to be replaced.
I hope that helps!
I’ve read on other sites that these 100% waterproof vinyl floors are waterproof…not flood-proof. That makes sense. While the planks lock into each other, there is still the portion of planks that back up to the walls that are locked into nothing nor sealed against the wall, unless, I guess, you choose to seal the wall/plank line with a waterproof seal. Water will always take the path of least resistance and if there is enough of a spill to cover/fill the floor, the water/liquid WILL find its way to the walls and go under the flooring at that point. Once under the flooring, it makes sense that any moisture barrier will make no difference. If you’re concerned about moisture coming up from the cement, say for instance, if the cement is a new pour, then perhaps a barrier could come in handy, or you can just wait the recommended time, usually 90 days, for the cement to fully cure, then put down your flooring.
Nancy Goldberg says
Can this product be used in a shower?
I don’t know about that, Nancy. I wouldn’t think so.
Do you suggest installing the vinyl flooring under the kitchen cabinets and appliances?
We did not install it under the cabinets, but did install it under appliances.
Kitty McCarty says
I have a 1950-ish home. Thanks to Hurricane Harvey the original oak flooring was grossly damaged and I chose NuCore waterproof flooring to place directly over them in all but kitchen & bathroom tile. Installer had never used it before but he became pleasantly pleased (aka amazed) with how it was to install (did not remove original flooring, just had to patch some areas). We did not “transition” between rooms. I love it. I have 1 dog & 4 house cats, one of which does not understand the litterbox concept, and have been an absolute advocate for my steam mop. Has any one used this method of cleaning the floors–on the lowest setting, of course?
Will a pool table crack the planks. The planks would be on a basement floor.
I don’t know, Kathy. We have one extremely heavy piece of furniture on ours and it hasn’t cracked the planks, but I’m not sure if it weighs as much as a pool table or not.
I need to install a different flooring product over my ceramic tile in my kitchen. I have MS and other issues and other issues and that floor just kills me. I was thinking laminate but then a contracter friend mentioned this stuff. My question is how mùch it will give. Does this give much relief? Any help would really be appreciated!
So I do think there is more give in this flooring than there is with hardwood, but there isn’t enough give to crack it or anything. I’m not sure how much that helps you though – let me know if you have more specific questions!
Sherri Richards says
Glad I ran across this blog! I thoroughly enjoyed reading and learning about Nucore vinyl flooring. We are looking into using this in a remodel for our daughter’s new home. The question was brought up about formaldehyde used in the fabrication and where manufactured. After searching for answers, getting nowhere, I called Floor and Decor. I was informed that Nucore is manufactured in China, formaldehyde is used in laminate (not the vinyl). I was also told that products sold by Floor and Decor have been tested and pass certain state regulations. Hope it’s all true.
Thanks for all that info, Sherri!
Marlene crep says
I have a stain on my floors caused by a wet dog cookie. It’s red. My floors are light grey. Please help. I thought that this floor would not stain and was water replenant. What should I do?
My question is not so much does it look or feel cheap? They’ve made terrific advances in these engineered floors. I want to know if it creates an electro-static charge that actually holds dust and dirt like some do? That always have a slightly gritty feel to bare feet because of that attraction? Really trying to avoid that. Thanks.
Hmmm. I haven’t noticed anything like that Kerry. I’ll be honest, I don’t clean my floors as often as I should, so there is often times dirt on the floors, but I don’t feel like the floors hold it on there.
how about rolling a fairly large refrigerator on it. Does it mark up the vinyl?
It didn’t mark up ours when we moved our refrigerator on it.
Do you know if this floor would hold up ok in a screened in porch with a partial wall? We live in the Chicago area. A neighbor put this in his screened in porch. I am concerned about the extreme weather, 90 above or 20 below and how this would hold up.
I’m not sure, Barbara. My in-laws are putting it in their sun room, but it is fully enclosed. I would ask the folks at Floor and Decor about it.
Barbara– I also live in the Chicago area too and I’m concerned about the installation requirements. NuCore suggest the temperature to always be between 60 and 80 degrees. That is not a very wide range. Turning the AC off for a day or so in the summer, the house can be 80+ degrees. Did you end up installing NuCore?
I have over 1200sqft installed myself. Done many different types of floors. I had one room split on the long seams 2 days after install. I resecured the subfloor and made sure everything was level. I called the manufacturer and they have not been helpful whatsoever. It was the second room of the day and it didn’t go together anywhere easy. I had to tap every plank 3 times after laying. The room in question was the second of 2 the first day. Took over 8 hours for 2 people! Looks like majority of the planks are warped and not straight at all. As we laid the planks they had a tendency to kick out on one side or the other. Worst product I have ever bought!
Thanks for that info, Joe. It sounds like you got a bad batch of the flooring maybe. I would send photos to the manufacturer to try and get it replaced.
So you called China? That is where it is manufactured
Hi there! Thank you so much for your post. I’m defonitelt choosing NuCore and I’m goinf back and forth between the coffee oak and the cocoa. Some of the pictures you posted, it seems that at the edges it comes off white where you can clearly see the transitions of the two planks. Is it just the angle of the pictures? It almost looks as though it’s not 100% tightened/locked together and shows a thin white line at the edge. Is this accurate at all in real person? Thanks so much!
There are a couple of places like that, Lauren. That was due to installer error, however. Those areas are in the first couple of places where we installed it and were still learning how. They could have been easily fixed, but unfortunately we didn’t notice them until we had installed much more of the flooring.
Installed NuCore in den, dining, hall,
and kitchen during house refreshing this spring. Looks great. Did not use transition strips between rooms, just where transitioned to tile. Carpet in bedrooms and tile in bathrooms and small laundry area. Installer had never installed this brand, and always the glue down, but once he got the hang of it, he said it was easy and he finished about 700 sq ft in less than 2 days, which included the shoe molding.
Ricky B says
Hi Jenna. Thank you for this post. I have been trying to decide a flooring to replace my hardwoods after a water leak. I have been torn on what to do with, Nucore (waterproof and scratch-proof) or another water resistant/scratch resistant option. After 4 trips to Floor and Decor AND after reading your post and the comments above, I think I have decided on the Nucore floor. I have 2 large dogs (about to get a 3rd) and this seems like the best option for them as well. I like the different size plank floors; Nucore has 4 types of these. They only have one color in stock in my store so its hard to tell the other colors. Hopefully they will let me order in a few of the options 🙂 Thanks again for your post since it is very hard to find any reviews for Nucore.
any updates on how it has withstood to the dogs.?
I am replacing a laminet that scratches and water stains so easily but scared when reading these reviews that it may scratch as well with pets
Tisha Clapp says
We used Nucore Cheyenne in our 1200 sq ft basement – great room, office, laundry room, utility room, and bathroom – and to say I love it would be a total understatement. It is gorgeous, durable, and SOOO easy to install. We hired a handyman to install ours, and he showed me how to help. After he left for the day, I kept working and finished 2/3 of the space! It was a little more expensive per square foot than some of the other options, but our installer said it usually takes a lot less time and fewer extra supplies to install which makes it a break even or cheaper by the time you’re done. And since it’s a basement/laundry/bath, I love that water won’t blow it up. That way if we ever have a problem, our floor will stay in tact. I HIGHLY RECOMMEND!!!
Do you still love it three years later?
Tony Iaconelli says
I purchased and installed the flooring myself in our front family room and our back living room. Both rooms are about 300sq ft. The flooring looks great, and has a nice texture. It is waterproof and can withstand an old dog that occasionally urinates in the house!
My only issue with this flooring is that it DOES dent fairly easily, but it was my fault as to why it dented. We installed it and moved our sectional couch back into the room and about a week later I was vacuuming and moved the couch out of the way and noticed that all of the legs had created multiple indents in the flooring. I am pretty bummed out because the pieces that are dented are where I began laying the planks. So to repair it I would need to remove every piece to get to the few that are dented. Either way my wife and I are pleased with the flooring.
I have a question, since this is referred to as a floating floor, this flooring should installed around kitchen cabinets or nor is it ok to install under the cabinets? Thank you for your help
Hi Chris! We installed it around our kitchen cabinets – right up to the base as we weren’t removing our cabinets.
Thanks for the info on NuCore flooring. We are considering for a park model trailer in Phoenix that is not air conditioned in the summer. Would love to hear anyone’s experience with heat and this flooring.
Debbie K says
We are in the process of installation right now. About 85% installed right now to be finished tomorrow. We chose to put the flooring in kitchen, dining room, livingroom and both bathrooms. The color we chose was duxbury oak. It is wide plank (7 inch wide) and has several colors in it. I aleady love it. We bought from Floor Traders. Very knowledgeable company.
Katharine MacAlister says
Hi my current tile floors are killing my legs and feet. If I install this over the tile do you think it will be softer and my body I thought maybe it is because of the cork. Not sure you can even speak to this thank you
We didn’t install this over any tile, so I can’t say for sure. I would think that it would make it a little softer. Maybe you could go and buy a few pieces and lay them down over your tile, then stand on it to test it out?
Randy Reiter says
I am very concerned about the VOC AND PHILATES OFF GASSING. It says they can make you very sick have you found any information on this regarding Nucor
We installed NuCore in our home under the guise that it was very durable. However, there are many “dents” in the floor. It also has scratched easily. It was installed only a few months ago. We have no pets and are extremely careful with the flooring. I don’t ever post reviews, but we spent so much on this flooring plus the installation that I don’t want anyone else to make the same mistake. We bought Red Mahogany High Gloss. The color is stunning–the dents, not so much!
Wow I am shocked. We have blonde oak and haven’t noticed any scratches or dents yet but looks like they would be hard to see even if they eeere there.Can you post pictures of the damage please.
We are considering installing the NuCore in red mahogany in a home in Hawaii. Do you think this color and glossy finish makes it more prone to show scratches and dents? Also, do you have any insight to share regarding how it holds up to temps above 80 (maybe 90 degrees with humidity & no AC? We will be renting it out part of the time, so want something durable.
Johanna Halosz says
Us too! Been down for 2 weeks and we have a major dent with a crack from a dropped wheel and a scratch against the grain from an appliance move:( I want to love it but I’m disappointed in how fragile it is.
Can you tell me how you installed the quarter round?
We installed the quarter round after all the flooring was laid. We used a miter saw to make the cuts.
Jennifer Hodges says
Did you nail it? Glue it?
We nailed it.
We are snowbirds to Arizona. We install d this p oduct only o find that during the summer in swells und buckled and now we have to replace the entire floor. We missed the small print that says this product should not be installed or sit in over 81 degrees. So I guess my beef is more with Floor and Decor who a) sells it in Arizona here sooner or later your home is going to exceed that temperature, or b) whose people at the service desk, he asked specifically if it pull stand up to hot temperature, assured me that it would. Bottom line is if you live in a desert community do not use this product.
Even with a/c?
Bought samples. Rolled my daughter’s 664-lb upright piano on top of it and left it for a couple nights. The result … deep dents left by the piano wheels. Considering a more durable option.
Thanks for the info, Lari!
You’re welcome! So we ended up with the AquaGuard San Antonio Random-Width Matte Water-Resistant Laminate SKU:100489814. This material withstood the weight of the piano and is AC5 rated. Though it says water-resistant, it should be able to handle extended exposure to water. I tried to cut it with the EAB Tool 2100007 Stay Sharp Multi-Purpose Flooring Cutter, 13″, but it was unable to cut the tough AquaGuard core. I instead got the SKIL 3601-02 Flooring Saw to cut the laminate.
Pauline Stoffel says
How does it do if you put it over existing hardwood floors? Our contractor said it should be fine, but I am nervous!!
I don’t know, Pauline. I didn’t put it over any existing hardwoods.
Linda Warren says
Was considering this floor until I discovered it was made in China. (Remember the dry wall fiasco?) I’m not naive enough to think that years from now if there is a problem with the flooring that the manufacturer would make it right. BIL installs hardwood so I will go that route. Looks like tile in kitchens and baths. Seemed like a promising product but my hardwood floors in my current home are almost 40 years old and have never been refinished.
We purchased the NuCore in Dark Mahogany. I installed it myself in the living room, dining room and kitchen, which is all on the same level. The living room had carpet and the rest was hardwood. I removed the carpet and put in an additional subfloor to raise it to the same height as the hardwood and then laid the NuCore over all of it. I also went up to the kitchen cabinets and under appliances. I haven’t noticed any dents but it does seem to show scratches. I think the darker the floor, the easier it is to see scratches. The dark also shows the dirt a lot more than the lighter colored hardwood we had before. Overall, we’re happy with it, with the exception of the visible scratches.
A: We have one place where a seam popped
Thank you for posting on Nucore. I just installed about 1200 sf on my upper level. Unfortunately, there is a spot where the seam popped just a little. I don’t think it’s because of the Nucore, but instead because of the installers rushing. I’m wondering if your flooring got worse after that first seam pop,(if others popped because of it) or if it’s remained the same? My pop is only out about 1/2 inch on a corner (the rest of the plank is snug) I’m trying to figure out if I should try to fix it, or just leave it be. I also installed Ombre Gray Nucore in my basement about 2 years ago, and it still looks like the day it was installed. 🙂
Hi Stephanie! No, the flooring didn’t get worse after that one seam pop, it’s remained the same. Honestly, I have yet to try and fix it, but it also doesn’t stick out like a sore thumb or anything, so it’s not really bothering me.
I am thinking of putting it in 300sf of my basement as well. Did you lay the floor on the cement slab and did you have to level the floor before you laid the NuCore?
What are you using to clean your Nucor vinyl floor. I was using a steam mop. Is that ok? I also found tiny gravel that sticks to your shoes seems to scratch it easily. We live in the country and seem to track a lot of grit inside
I just use Swiffer wet pads.
I am thrilled to hear all of the comments about Nucor. I am moving to Florida and I am putting this in my entire villa. It’s about 1200 ft.². My brother is going to install it for me. I am having a hard time choosing a color. I am thinking of Ralston. I have not seen any pictures of a light colored floor in someone’s home. Would love to see some photos. I will be having the Villa painted a light gray. I wanted a light gray floor to go with it.
Over the holidays, I put NuCore in a spare bedroom that had very old, very stained, smelly carpet. I can’t tell you how pleased I am! I am nearly 60, have never laid a floor like this before and I was able to do it. The only difficulty for me was raising the door frames – laying NuCore was very doable. I recommend renting a cutter because cutting it with a utility knife was time consuming and a bit annoying.. I made a small scratch on it moving furniture around but you would have to be looking for it to see it. I have had wood floors much of my life and they scratch a LOT more than NuCore. I had a more costly luxury vinyl installed in my downstairs and it moves up and down slightly when I walk on it, sounds hollow and it doesn’t have the cork backing. The much cheaper NuCore is a vastly better product in my opinion. I am in love with this product and plan to put it in 2 upstairs bathrooms!
We’re doing a remodel and have had the NuCore Red Mahogany High Gloss installed. It’s a beautiful look, which took us quite awhile to find at Floor & Decor since we were looking for something a little “old-fashioned.” We do have a few scratches already, some from us & some from contractors. It’s mostly minor, but at least one big one. Does anyone have suggestions for repairing them?
Love the color, what’s the name of it and is it still available?
Ours is Cocoa Oak and its from Floor and Decor.
can you send some pictures im considering this color. is it more brown or red.
I know this is an older post, but just wondering what color nucore this is?!
It’s called Cocoa Oak.
Wendy dwerlkotte says
Worst floor I’ve ever had. Looks pretty and easy to install but scratches even when I run a vacuum over it! We’ve had several different types of laminate and never seen any that scratches this easy. You can literally scratch it with your finger nail… so unhappy since I installed it in over 2k sq ft, and now I’m stuck with it. So frustrated!!
Anna sofia says
My floors have been down for only a few months and have scratches that are very noticeable. Who do I contact for this?
We just had Nucore LVP from floor and decor installed in our house. We had around 1200 sq.ft installed professionally using a 6mil vapor barrier underneath. We love how the product looks and its durability. However I can hear hollow sound all over the place when walking over the floor which is very annoying. We had tile/carpet removed and the subfloor was prepped by professionals before installation. I am wondering whether the hollow sound is because of the 6mil vapor barrier underneath. Has anyone else come across this issue?
Why is it that pretty much everyone who posted complaints about dents failed to mention the thickness (MM) and wear layer (MIL) of their flooring? If you going to complain about denting and scratches make sure you post the EXACT spec’s of the product. What was the thickness (3 MM / 5 MM / 6.5 MM)? What was the wear layer (22 mil? / less or more)?. This matters!!!
I completely agree with you, Pete. There are many comments about dents and scratches but it’s not clear what specific product people are referring to. Reviewers… is your 6.5mm thickness with the 22 mil wear layer denting and scratching?
Tori Todd says
We installed NuCore throughout our 2000 sq ft house a couple of months ago. I had read that some rubber backed rugs can’t be used with this flooring. Did you have any issues with such rugs? Did you use something different instead? Thank you!
Hi Tori. I don’t have rubber backed rugs on my NuCore, but I do have a rubber rug gripper underneath one of my rugs on it and I haven’t had any issues.
Considering vinyl planking for a sunroom. In summer, it’s open to the main house, so temp is fairly similar to house temp. In winter (IL), it’s used mainly on weekends when we’ll fire up a gas heater to warm it. With temps flexing so much during a year (as low as 42 degrees before I start the heater, to 72 during the summer), will that pose a problem with vinyl planking?
Shawana Woods says
This has been the WORST QUALITY OF FLOORING EVER MY WORST NIGHTMARE! If you have PETS RUN FAR AWAY FROM THIS PRODUCT!
Looks fantastic but now we have in Reading this flooring is made from several known carcinogens and can make you extremely sick
Robb Gillion says
My wife and I recently had the NuCore LVP (Gunstock) installed in our home (currently installed approximately 2000 sq ft). We installed the 6.5 MM with the 22 mil thick wear coat (this is important if you have pets or heavy traffic as there is a lesser thick product available). We have 3 smaller dogs and more than 1 cat and they have occasional “accidents” but we have seen no issues with the quick clean up of these to the flooring materials. We did have an underlayment pad put down over the plywood substrate (3/4″ plywood) for an additional sound absorbance element. The floors do not have a hollow sound as we have found when walking on other type of laminate flooring and we have had friends comment that they love our hardwood floors so the appearance meets the ” visual/eye” test. We did have some very minor scratching when moving the heavy furniture back in place, but from a google search I found a recommendation to use WD40 (a man can fix anything with duct tape or WD40) to help hide these and it worked very well. I sprayed some on a micro fiber cloth and rubbed in circular patterns and then wiped it clean. This hid the scratches very well and you can barely see even in the direct sunlight. My personal recommendation is “you get what you pay for” so purchase the 6.5 MM/22 mil wear coat product, purchase the underlayment, and have an installation service group experienced with the product and you will be as pleased with the results as we have been.
I’ve had NuCore in my new house for a year now. I put it everywhere including kitchen, baths, and laundry room. I love it! I’ve had no odor, scratches (2 dogs), dents, water damage, discoloration, or any damage at all. I feel like its the best decision I made of all the products I chose. I am trying to find out if it is ok to use a steam mop for cleaning. I’ve been doing so, but recently read in a magazine not to use one on LVF. Anyone have an opinion?
Hello there! We’re planning to purchase NuCore to put over tile and use a 3 mm underlayment. Any update on this product after several years/months in your homes? I’d appreciate some feedback. Thanks!
Susan Fennema says
This is the worst possible flooring. It was installed per spec. Within 15 minutes, our furniture made major dents in it. ANYTHING that slides across it, from a small plant stand to a dog, makes huge scratches in it. A drop of wine soaked straight into it and is permanently stained. We read the reviews and were horribly sorry for our choice. Can’t wait to tear it up and replace it. It looked awful within a week. Should also note that when I went back to try to warranty it, it took forever to get responses and eventually we were told that scratches and dents were not part of the warranty. So… just expect scratches and dents.
Sonya HERRERA says
In your area where you had the seam pop what did you do to repair that? I had the same thing happen in front of my kitchen sink. Also, did you seal the cracks of your Nucor floor to eliminate dirt getting trapped there?
Warren Anderson says
I bought a box of planks to bring home and try. Did you notice a musty smell coming from the cork on the back of the planks when installing the Nucore as we have? If so did the smell go away after time?
B. Kim says
Be forewarned: Floor and Decor says there is no warranty if the floor is falling apart if you use a rolling desk chair on it. Seems like a good thing someone would have mentioned when we purchased it. Now facing $1000 in labor to replace that patch. Such a disappointment.
We just got the Bellevue Heights Nucore regular ( not performance ). Since I was concerned with all the negative reviews I tried to test it before installing. I dropped a fork from about 6 fit high. Then tried to scratch the surface using the fork. There was no marks or evidence of this on the vinyl. I believe these should hold up to regular use with careful use of furniture. The Bellevue heights is supposed to have a 30mil wear layer as well.
Jack Rawlings says
Does anyone have experience installing NUCORE on a bathroom floor?